Return & Refund Policy
At TEAMJOY SVN ALCHEMY, we stand behind the exceptional quality and craftsmanship of our pieces. If you are not entirely satisfied with your purchase, we are committed to making your return experience as seamless as possible. Please read our comprehensive policy below.
1. Eligibility Requirements for Returns
We offer a 14-day return window. You have 14 calendar days from the date of physical delivery to request a return for a refund. To be eligible for a successful return, your items must meet the following strict conditions:
– The garment or accessory must be completely unworn, unwashed, and unaltered.
– The item must be free from any scents, perfumes, makeup stains, or pet hair.
– The item must be returned in its original premium packaging, with all original brand tags, labels, and hygiene seals intact and attached.
2. Non-Returnable and Final Sale Items
The following categories are not eligible for returns, exchanges, or refunds unless they arrive damaged or defective:
– Items explicitly marked as “Final Sale” at the time of purchase.
– Customized or tailored garments made specifically to your measurements.
– Intimates, bodysuits, or swimwear due to hygiene and health regulations.
3. Defective, Damaged, or Incorrect Items
We take pride in our strict quality control. However, if you receive an item that is defective, damaged during transit, or completely incorrect:
– Please inspect your order immediately upon receipt and contact us at support@teamjoysun.com within 48 hours of delivery.
– Provide your order number along with clear, high-resolution photographs of the damaged area or incorrect item.
– Upon verification, we will provide a complimentary prepaid shipping label and issue a full refund or ship out a replacement at no additional cost to you.
4. Return Shipping and Fees
– For standard customer-remorse returns (e.g., fit issues, change of mind, style preferences): Customers are responsible for covering their own return shipping label costs and routing insurance. Original shipping fees paid at checkout are non-refundable.
– We highly recommend utilizing a trackable shipping carrier (such as USPS, UPS, or FedEx) and purchasing shipping insurance. We are not responsible for returned packages that are lost, misrouted, or damaged in transit back to our fulfillment center.
5. How to Initiate a Return Request
– Step 1: Send an email to support@teamjoysun.com with your Order Number and the explicit names of the items you wish to return.
– Step 2: Our customer service team will review your request within 2-3 business days and reply with the verified return mailing address.
– Step 3: Securely package the items in their original boxing, drop the parcel off with your chosen shipping carrier, and email us the tracking number.
6. Inspection and Refund Processing Timeline
– Once your returned package arrives at our facility, please allow up to 5 business days for our quality assurance team to inspect the condition of the garments.
– If approved, your refund will be processed immediately. The credits will be automatically applied back to your original payment method (Credit Card, PayPal, etc.).
– Please note that depending on your banking institution or credit card issuer, it typically takes an additional 5-10 business days for the funds to officially post to your account.
7. Chargebacks and Disputes
We strongly encourage our valued customers to contact our support team directly at support@teamjoysun.com before initiating an official chargeback or dispute with your bank or credit card provider. Most sizing, shipping, or order issues can be resolved amicably and quickly by our staff. Fraudulent chargebacks will be aggressively disputed using verified delivery logs and signed customer agreements.
8. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us at:
Email: support@teamjoysun.com
Company Name: TEAMJOY SUN ALCHEMY LLC (EIN: 42-4602746)
Legal Address: 122 WEST ST, BRODHEAD, KY 40409, United States