Shopping Basics
We offer Free Worldwide Standard Shipping on all orders over $150 USD. For orders below this threshold, shipping rates are calculated dynamically at checkout based on your delivery address.
- United States (Domestic): Delivered within 3 to 7 business days via trusted carriers like USPS, UPS, or FedEx.
- Rest of the World (International): Delivered within 7 to 14 business days via international courier partners.
We are dedicated to providing a transparent and seamless shopping experience.
– Shipping: We offer Free Worldwide Standard Shipping on all orders over $150 USD. Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days within the United States, and 7–14 business days internationally.
– Returns: We accept returns within 14 calendar days of physical delivery. Items must be in their original condition—unworn, unwashed, unaltered, and with all original brand tags attached.
For more detailed terms, please review our comprehensive Shipping Policy and Return & Refund Policy linked in our website footer.
Yes, we offer worldwide standard shipping to most countries across the globe.International orders typically arrive within 7 to 14 business days after processing. Please note that all international packages may be subject to customs duties, import taxes, or local clearance fees imposed by the destination country, which are the sole responsibility of the customer.
Payments
We accept a wide range of secure payment methods to ensure a seamless checkout experience.
You can complete your purchase using major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Apple Pay. All transactions are fully encrypted and processed securely through our verified third-party payment gateways; we never store your card details.
If your transaction is declined, please double-check that your card number, expiration date, and CVV code are entered correctly. Ensure that your billing address matches the exact address registered with your bank. If the issue persists, we recommend contacting your card issuer to ensure international online purchases are authorized, or attempting to complete your order via PayPal.
All prices on our storefront are displayed and processed in US Dollars (USD). If your credit card or bank account is denominated in a different currency, your card issuer will automatically calculate the conversion rate and may apply a minor foreign transaction fee based on their specific corporate policies.
Shipping & Returns
Initiating a return is simple and straightforward.
- Check Eligibility: Ensure your item is unworn, unwashed, unaltered, and still has all original brand tags attached within 14 calendar days of physical delivery.
- Contact Us: Send an email to support@teamjoysun.com with your Order Number and the explicit names of the items you wish to return.
- Ship It Back: Our customer care team will provide you with the return mailing address within 2-3 business days. Pack the items securely and send them back via a trackable carrier.
Customers are responsible for covering their own return shipping label costs and routing insurance for standard returns. Original shipping fees paid at checkout are non-refundable. We highly recommend utilizing a trackable shipping carrier and purchasing shipping insurance, as we cannot be held responsible for returned packages that are lost or damaged in transit.
We take pride in our strict quality control. However, if you receive a defective, damaged, or incorrect item, please inspect your order immediately and contact us at support@teamjoysun.com within 48 hours of delivery. Please provide your order number along with clear photographs of the damaged area, and we will immediately arrange a complimentary replacement or full refund.
Once your returned package arrives at our facility, please allow up to 5 business days for our team to inspect the condition of the garments. If approved, your refund will be processed immediately back to your original payment method. Depending on your banking institution or credit card issuer, it typically takes an additional 5 to 10 business days for the funds to officially post to your account.