1. Who We Are
TEAMJOY SVN ALCHEMY (teamjoysun.com) is a premium fashion apparel and lifestyle brand operated by TEAMJOY SUN ALCHEMY LLC, a limited liability company organized and existing under the laws of the United States.
– Employer Identification Number (EIN): 42-4602746
– Legal Address: 122 WEST ST, BRODHEAD, KY 40409, United States
– Contact Email: support@teamjoysun.com
This privacy policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to our early-access newsletter, or make a purchase.
2. What Information We Collect
When you browse our website:
– Anonymous usage data via cookies (pages visited, time on site, device type, and country location).
When you make a purchase or create an account:
– Name, shipping address, and billing address.
– Email address and telephone number.
– Order details (products purchased, sizes, price, transaction date).
When you subscribe to our Beta List / Newsletter or contact us:
– Name and email address.
– Any message details or inquiries you include in your correspondence.
What We Do NOT Collect or Store:
– Credit Card and Payment Details: Your transactions are processed securely offsite by our verified third-party payment gateways (such as Stripe or PayPal). We never see, collect, or store your credit card numbers on our servers.
3. How We Use Your Information
We use your information strictly for legitimate business and e-commerce purposes, including:
– Processing, fulfilling, and shipping your physical orders.
– Responding to customer service inquiries, sizing questions, or styling support.
– Sending essential transactional communications (order confirmations, tracking links, and invoices).
– Sending early-access launch announcements or exclusive discounts if you have joined our VIP Beta List.
– Optimizing our website user experience based on aggregated usage patterns.
We do not sell, rent, or share your personal information with outside third parties for their own independent marketing purposes.
4. Cookies and Tracking Technologies
Our website uses essential cookies to ensure standard e-commerce functionality (such as maintaining your shopping cart and user login sessions). We may also use standard analytics cookies to analyze traffic patterns and improve store design. You can opt to disable cookies via your browser settings, though certain interactive features of our store may no longer work correctly.
5. Data Retention
– Order and Transaction Records: Retained securely in our system for business records, financial reporting, accounting, and legal compliance purposes.
– Contact and Support Messages: Retained for customer service records to assist you with future inquiries.
– Analytics Data: Aggregated and anonymized data used for performance tracking is retained for up to 26 months.
6. Your Rights
Depending on your location (including the United States and international jurisdictions), you may have the right to:
– Request a copy of the specific personal data we hold about you.
– Request corrections to any inaccurate or incomplete personal information.
– Request the deletion of your personal data, subject to necessary legal, tax, or fraud-prevention retention requirements.
To exercise any of these rights, please contact our support team at support@teamjoysun.com.
7. Third-Party Services
To provide you with a secure and premium shopping experience, we partner with reliable third-party services that may process portions of your data:
– WordPress / WooCommerce: Our core content management and online storefront platform.
– Secure Payment Processors: Verified gateways that securely manage all checkout encryption and financial routing.
– Logistics & Fulfillment: Trusted global shipping carriers who receive your delivery address solely to drop off your packages.
8. Contact Information
For any privacy-related inquiries, legal concerns, or data requests, please reach out to us at:
Email: support@teamjoysun.com
Company: TEAMJOY SUN ALCHEMY LLC (EIN: 42-4602746)
Legal Address: 122 WEST ST, BRODHEAD, KY 40409, United States